washer will not spin

my GE Profile washing machine fills up and drains but does not spin, the motor hums, but it does spin with no water, i do not know how old it is

serial # gz139048g

model # wpsr3120w2ww

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Answer

Hi,

Start a load and remove the front of the washer so you can see what is going on. You will have to load it and fill it with water for a full load of wet clothes. While it is filling and washing look to see if the tub seal is leaking. If the tub seal is leaking it will be leaking where the tub and the transmission meet. If this is the case you know for sure you will have to replace the transmission and the tub seal. The tub seal comes with the transmission. GE Washer Disassembly

Regardless of what you see still watch it during spin. What you need to know is if the clutch is spinning or slipping and if the belt is slipping. The clutch is the device on the motor shaft that the belt connects to. If the clutch is slipping you will have to replace the clutch. If the belt is what is slipping, replace the belt.

The reason I say look at the tub seal is because often when the tub seal leaks water will run down onto the belt, which can cause the belt or the clutch to fail. So if you simply just replace the belt or clutch the leak will cause the problem again.

Thank you,
Shawn/administrator